Child Protection's first quality audit – a solid result

Child Protection's first quality audit – a solid result

Wednesday, 18 April 2018

During 2017 we conducted our first child protection panel practitioner quality audit. The overall majority of panel members passed the audit and did not require further support to meet the practice standards.

The Quality Audit team noted a generally high standard of quality service amongst practitioners audited across metropolitan Melbourne.

Key facts and findings include:

  • 18 practitioners from the child protection panel were quality audited
  • 90 practitioner files were reviewed by the Quality Audit team
  • 39 per cent of practitioners audited practiced in regional Victoria
  • 145 instances of non-adherence to the Practice Standards were identified.

Over 40 per cent of those instances relate to the following two practice standards:

  • have up-to-date knowledge and understanding of legal aid obligations and processes
  • provide the client with sufficient information to enable them to effectively understand the process, participate in the proceedings, make informed decisions and provide instructions.

We are supporting practitioners to meet the standards through additional training, education and targeted resources.

Strengthening our partnership with private practitioners

We would like to thank our panel practitioner partners for working with us and providing valuable feedback during the quality audit process. We look forward to further strengthening our partnership with private practitioners who conduct work on behalf of Victoria Legal Aid.

If you have questions about quality audits, please contact the Quality Audit team, via email qualityaudits@vla.vic.gov.au or phone direct on 9269 0605 and 9606 5247.

Download the quality audits terms and conditions

See Section 29A panels conditions to download the quality audit terms and conditions or other schedules of the panel deed.

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