More training, fewer restitution notices

More training, fewer restitution notices

Wednesday, 18 November 2015

With most of our services now being delivered by members of our new specialist section 29A panels, we are looking closely at our decisions about outcomes and penalties arising out of compliance checking.

Over the next year, we will have a greater focus on education and training about guidelines and fees, with a risk based methodology to determine the number of compliance checks per firm. During this period, we will consider restitution as a last resort only, for serious instances of ineligibility and incorrect claims.

In all other instances, when there are honest errors in the application of guidelines, we will provide further training rather than seeking the restitution of funds. 

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