Making a difference – Victoria Legal Aid's Strategy 2015–18

Making a difference – Victoria Legal Aid's Strategy 2015–18

Share this video:

Share page via Email Share this video on Facebook Share this video on Twitter Share this video on LinkedIn

Transcript

Text: Strategy 2015–18. Making a difference. Victoria Legal Aid.

Natalie Dunn, Executive Manager: We care about a society that aspires to fairness and opportunity and we care about remedying injustice where it exists. In the next three years we will…

Fiona Hiscock, Manager, Learning and Organisational Development: .Set new standards of openness with our staff, our partners and the community

Julia Lever-Davidson, Deputy Managing Lawyer, Youth Crime: Prioritise children and young people whenever we can.

Dan George, Investigations Co-ordinator: Broaden our focus beyond resolving one legal problem at a time.

Angela Costi, Senior Community Legal Education Coordinator: Work with others to make a difference to the lives of our clients and the community.

Leanne Sinclair, Program Manager, Family Violence: Champion the value of a well-funded legal aid safety net.

Erin Van Krimpen, Senior Advocate, Appeals, Criminal Law: Treat people with dignity and respect, uphold their right to fair process and protection of the law, and ensure our clients have a real say in the resolution of their legal problems

Meagan Keogh, Director, Legal Practice, Western and Outer Eastern suburbs: Legal aid makes society fairer by providing legal help to people who can’t afford to pay for it. The poor the vulnerable the disadvantaged – they’re all members of our community and if they need legal representation then we’re here to help.

Gayathri Paramasivam, Managing Lawyer, Barwon Region: Without legal aid many people would be left on their own to take on the court system, take on powerful organisations and the government on their own, represent themselves in court or give up their rights altogether.

Tim Marsh, Chief Counsel, VLA Chambers, Director Loddon-Campaspe region: At its heart I think our purpose is to ensure that the most vulnerable and the most disadvantaged people in our community receive exactly the same legal rights as any other citizen. And it’s that – the ability to make a difference in the lives of people and the health of our community – generally, is what motivates our staff in the work they do on a daily basis.

Text: Our vision: a fair and just society where rights and responsibilities are upheld.

Text: Our purpose: to make a difference in the lives of our clients and for the community by: resolving and preventing legal problems, encouraging a fair and transparent justice system.

Text: Our values: Fairness – We stand up for what is fair. We aim to be fair when making choices about who we help and how we help them. Care – we care about our clients and the community in which we live. We look out for and take care of each other. Courage – we act with courage backed by evidence about what is best for our clients and the community. We act with courage to be the best we can be.

Text: Strategic Directions. Making a difference. Victoria Legal Aid.

Kristen Hilton, Director Civil Justice, Access & Equity, Barwon & South Coast region: Many frequent users of legal aid services first come to us between the ages of 10 and 16 years. Helping people as soon as they need it can minimise their risk of becoming future legal aid clients.

Danny Ristreski, Help Desk Analyst, ICT, Corporate Affairs: To do this we will pilot…

Text: ..more intensive, case managed services to help vulnerable children…

Danny Ristreski: Review…

Text: ..and improve our child protection legal services for adults and children…

Danny Ristreski: And critically evaluate…

Text: ..when (and where) legal aid services are best delivered.

Cameron Hume, Director, Corporate Affairs, Central Highlands and Wimmera regions: We want to make it easier for people to access legal services resolve their legal problems by considering their individual circumstances and matching our services to what clients need and the consequences they face.

Khoi Cao-Lam, Senior Policy and Projects Officer, Client Access: To do this we will see…

Text: ..a bigger, modernised Legal Help service as the main entry point for the whole legal assistance sector.

Khoi Cao-Lam: Provide…

Text: ..more outreach services for the most vulnerable clients. More comprehensive advocacy services to clients with a mental illness.

Khoi Cao-Lam: Develop…

Text: ..a new family violence service delivery framework that promotes long term safer outcomes.

Nicole Rich, Director, Family, Youth and Children’s Law, Western Port, Peninsula and Gippsland regions: We will help prevent legal problems from occurring and advocate for fairer laws and policies that are affecting vulnerable people. Providing a benefit not just to our individual clients but to people more broadly even if they never qualify for legal aid and to the community more generally. We will work closely with our partners to examine possible changes to the means test to ensure more people can qualify for legal aid.

Danny Ristreski: To do this we will work…

Text: ..with our partners in the legal assistance sector to identify opportunities to solve legal problems that affect large numbers of people

Danny Ristreski: Collaborate…

Text:..with our partners in the legal assistance sector to jointly plan services that address areas of highest community need

Danny Ristreski: Consult…

Text: ..broadly in reviewing our means test to ensure it works as intended

Danny Ristreski: Advocate…

Text: ..for fairer access to services and support programs that reduce re-offending

Text: Working together better.

Helen Fatouros, Director, Criminal Law, Goulburn region and North Western suburbs: We will live out our strategy working better with our partners and supporting our staff to deliver on our commitments. We will embrace innovation and creative problem solving so we can continuously improve our work ensuring our clients and the community get the best legal services.

Julie Bell, Executive Assistant, Criminal Law: To achieve this we will recognise…

Text: .. and encourage excellence and innovation by looking within and beyond the justice sector for new ways of providing services for clients

Julie Bell: Be open…

Text: ..to trialling new approaches and learning from our efforts.

Julie Bell: And increase…

Text: …online interactions with clients and the community to improve service availability.

Marcus Williams, Managing Lawyer, Loddon-Campaspe region: We will listen to, support and inspire our staff to deliver the best outcomes for our clients and for the community.

Shannon Dellamarta, Associate Director, VLA Chambers: To achieve this we are going to take care of staff…

Text:…build their resilience and support their professional development

Shannon Dellamarta: Build a culture…

Text: ..that genuinely supports staff to make a positive contribution and take pride in their unique roles.

Shannon Dellamarta :And improve…

Text: …the way we manage change and communicate with staff.

James Loftus, Deputy Managing Lawyer, Summary Crime, Criminal Law: We will be more open, consultative and collaborative with our justice sector partners to enable us to achieve our goal of increasing access to justice.

Julie Bell: To achieve this we will consult…

Text: ..openly with stakeholders, clients and the community, where appropriate when planning major change.

Julie Bell: Act on feedback…

Text: ..and complaints from the clients, stakeholders and the community

Julie Bell: And be more transparent

Text: …and accountable, providing appropriate, timely and meaningful information to the community.

Khoi Cao-Lam: We will use evidence and experience to improve legal service delivery.

Julia Barling, Managing Lawyer, Wimmera Region: We will work with the in-house practice, with the private practitioners that do our work and with the community legal sector to help us gather evidence to improve access to justice.

Shannon Dellamarta: To achieve this we will share…

Text: ..key practice resources with our legal assistance partners.

Shannon Dellamarta: Monitor…

Text: …evaluate, communicate and act on results to improve our performance and services.

Shannon Dellamarta: Make data available…

Text: …appropriate and de-identified data available to research institutions to ensure policy and service decisions are based on evidence.

Shannon Dellamarta: And use evidence…

Text: ..to encourage increased government investment in legal assistance services.

Bevan Warner, Managing Director: We stand up for what’s fair, we remain committed to helping people who face imprisonment, unwanted medical treatment, involuntary detention, family violence or homelessness. Our strategy challenges us to broaden our focus beyond resolving one legal problem at a time to making lasting positive change for clients and the community.

Text: Strategy 2015–18. Victoria Legal Aid. Making a difference.