Client profiles

Client profiles

Our annual report profiles our clients and has information and statistics about our services by area of law and the type of service received.

Client profiles – analysis of 2006–16 data

Research released in September 2017 highlights family violence and child protection as common problems for legal aid clients, often occurring alongside other problems.

Read Client profiles: analysis of 2006–16 data

Client profiles – analysis of 2003–13 data

We have analysed client data over a ten year period from 2003 to 2013 to map the frequency with which clients used our services. 

The top one per cent of our users were identified as 'frequent' or 'high-contact' users. Their demographic characteristics were examined to see if and how they differed from the remainder of our client group. 

Read Client profiles – analysis of 2003–13 data