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FOI, privacy & complaints

Victoria Legal Aid (VLA) follows all Victorian laws when handling personal information. We also welcome your feedback. Our Client Relations Officer will respond to any complaints or suggestions you have.

Freedom of information
Members of the public can seek access to documents held by VLA or to change the personal information that we hold, by making a request under Victoria’s freedom of information laws.

Privacy
VLA handles all personal information in accordance with Victoria’s privacy laws.

Whistleblower information
Victoria’s whistleblowers law helps to assist and protect people who make disclosures about improper conduct by public officers and public bodies.

Client service charter
Our client service charter sets out what you can expect from us.

Complaints
The process through which you can provide feedback about our services.