Your rights as a client

Your rights as a client

How we handle personal information

We handle your information in accordance with Victoria’s privacy laws. Find out more about how we handle personal information.

Freedom of information

If you want to access documents held by us or to change personal information that we hold about you, you can make a Freedom of Information request.

Reporting improper conduct

If your complaint is about improper conduct and you are concerned detrimental action may be taken against you for disclosing it, you may like to use the process for reporting improper conduct.


We take all complaints seriously and we aim to resolve complaints quickly, fairly and without prejudice. Find out more about how to make complaint.