Adapting to a changing business model

Adapting to a changing business model

Wednesday, 11 April 2018

Funding for our interim night court duty lawyer service was confirmed in late January 2018. Planning for these services has presented challenges and opportunities for our service delivery model because of the extension beyond standard working hours. Some of the areas and issues we have grappled with have been:

  • rostering has become very complex because the roster covers seven days a week, so staff do not always have a standard weekend and because of the need to avoid rostering staff on a day duty after they have done an evening shift
  • consulting with existing staff about changing their employment conditions to cover shift work – we used an ‘opt in’ model for existing staff and recruited new staff on the basis that shift work was a requirement of the role
  • how to ensure integration between staff working during the day and staff working in the evenings
  • health safety and wellbeing issues including:
    • flexibility and reasonable hours
    • limits on the number of night shifts
    • breaks – during and between shifts
    • security at court
    • use of ground floor interview rooms.

We are adapting our services in response to changing needs from our clients and different operating models from the court. The interim phase before the transition to the Bail and Remand Court will be an opportunity to test our service model and understand the needs of our clients and the wellbeing of our staff.

More information

Everyone in the legal profession is experiencing change and disruption. Our disruption is Night Court. For other firms, it’s been technology, NewLaw and demonstrating the value of in-house counsel. The cause might be different but, as lawyers, we can learn from how others tackled the challenge. 

You might be interested to read about how both private and public legal services are responding to the need for change and innovation.

 

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