Family violence panel quality audits commencing in October

Family violence panel quality audits commencing in October

Tuesday, 15 September 2020

From October, the Quality Audit team will be in contact with family violence panel members to support practitioners to meet their obligations as outlined in the Practice Standards.

These audits will help us ensure the best possible experience for the people we are assisting in family violence matters, as well as promote practitioners who are leading the way, delivering great services to their clients.

What to expect

In the coming weeks, family violence panel practitioners selected to be quality audited will be contacted via phone with a request for specific files to be audited.

As COVID-19 is continuing to impact our capacity to assess physical files, the Quality Audit team have implemented some changes to better support our practice partners. While we are in the process of developing alternative electronic file submission platforms, currently we can only assess files sent to us by email. Should you need additional time to electronically scan your paper files, please discuss this with your quality auditor. Please ensure emails do not exceed 10 megabytes. All correspondence should be forwarded to qualityaudits@vla.vic.gov.au

Once your files have been audited, your Legal Quality Auditor will forward you a quality audit outcomes letter. We may also be in touch to arrange a conference call to discuss the audit findings with you.

Tips to prepare for a quality audit

Preparation is key to a successful and smooth audit. To support our practice partners, the Quality Audit team recommend the following in preparation for an audit:

  1. Files should be submitted on time to the quality auditor to avoid a failed audit
  2. Include all relevant documents and reports in the file
  3. Files should be presented in chronological order
  4. Separate files should be kept for separate matters
  5. Conflict checks should be documented on the files
  6. File notes should be legible 
  7. Client instructions, including personal history relevant to the matter, should be documented on the file
  8. Advice to the client should be recorded on the file
  9. Evidence of a final outcome letter to clients should be available 
  10. Contact your Legal Quality Auditor if you have any questions ahead of the file submission date.

Contact 

If you have any questions, please contact qualityaudits@vla.vic.gov.au

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