Service update and COVID-19 response

Service update and COVID-19 response

Friday, 20 March 2020

This is a challenging time for all of us and justice services remain an essential service. Vulnerable members of the community are still subjected to family violence, need advice and support while on remand and vulnerable children will continue to require assistance.

Like many of our partners in the justice sector, we are looking at how we continue to deliver services while ensuring the health and safety of the community, our partners and our staff. Earlier this week we implemented some changes to our services.

From Monday 23 March we will introduce the following measures:

This means:

  • The majority of duty lawyer services will be delivered via phone or other conferencing facilities and not face-to-face. The Federal and Family Courts have already moved to phone based services.
  • We will provide limited in person appearances while we work with the courts to move to remote service delivery over the coming week and work through any remote conferencing constraints as best we can.
  • We will not be accepting clients and visitors at our office reception areas. There will be an exception of time limited contact for visitors or clients that may have language or literacy issues to assist them to access our phone based services.
  • Many of our staff have shifted to work from home arrangements and we will continue to encourage this.

We know that these measures will cause some disruption and we appreciate our partners working with us to continue to deliver legal assistance in safe and practical ways during this time.

More information

Department of Health and Human Services information about COVID-19

Read our Find legal answers topic COVID-19 coronavirus.

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