Public accountability
Public accountability
As a Victorian public sector entity, we are accountable for the funding we receive from a range of state and commonwealth sources and for ensuring that we deliver value for money outcomes for the Victorian community.
We publicly report on our performance via a range of different mechanisms, including our annual reports, Victorian state budget papers and regular service and financial performance reports.
Annual reports
Our annual reports are published at the end of every financial year and tabled in the Victorian Parliament.
Read our Annual report 2017–18 and previous annual reports.
Corporate plans
Our corporate plan sets out initiatives to deliver over the year and how these initiatives will help us achieve our goals under Strategy 22.
Read our current Corporate Plan 2018–19 and previous corporate plans.
Quarterly reports
Our quarterly reports outline our financial and service delivery performance at the end of each financial quarter, as well as a projection for the remainder of the year.
Read our quarterly reports.
Strategic plans
Our Strategy 2018–22 is built around three key directions that will drive Victoria Legal Aid over the next four years.
Read our Strategy 22 and prevous strategies.
Our performance and achievements from our previous Strategic Plan 2011–14 (pdf, 2.18 MB) is reported in the Strategic Plan Performance Outcomes 2011–14 (docx, 417.87 KB).
Public proceedings of our Board meetings
Read the public proceedings of our Board meetings.
Client satisfaction surveys
We conduct regular client satisfaction surveys to help us assess how we are performing and identify ways to improve service delivery.