Client satisfaction surveys

Client satisfaction surveys

We regularly survey our clients to learn what they think of our services and to provide us with valuable information on how we can improve.

2021–22 Client satisfaction survey

We are currently undertaking fieldwork for our 2021–22 survey. This is a short, anonymous client surveys are being conducted between 20 January 2022 and 3 February 2022.

Clients who have received a service from usbetween 1 July 2021 and 30 December 2021 may be invited to participate in the survey.

To find out how we’re using the information we collect or the survey, please refer to our Collection notice – Client Satisfaction Survey 2021–22 (docx, 181.95 KB).

The survey report will be published in July 2022. If you have any questions about the survey, please contact surveys@vla.vic.gov.au

Client-first strategy

Gaps and areas of improvement feed directly into our client-first strategy. The strategy aims to improve clients’ experiences of seeking and receiving legal assistance.

Surveys from previous years

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