Get help with child protection

Get help with child protection

Call us for free information about the law and how we can help you with your child protection matter.

Phone 1300 792 387, Monday to Friday from 8 am to 6 pm.

If you need an interpreter let us know.

Read how to get help for people with hearing or speech difficulties​.

If we can’t help you we can refer you to other organisations that can.

Our other free legal services include:

For some matters we can provide you with a lawyer to help you run your case. You may be eligible if you are a:

  • child aged 10 or more
  • parent or other person trying to have a child in your care.

Other organisations that can help

Legal services

You can also find a private lawyer near you through the Law Institute of Victoria’s Legal Referral Service. All law firms included in the Legal Referral Service provide a free 30-minute interview. You can use this interview to understand more about the legal issue and discuss the available options and how much they will cost. Note that the free interview is not 30 minutes of free legal advice. 

Help at court

The Children’s Court has support services that can help you on the day of your hearing. Ask the court staff who can help you.

Court Network volunteers support people at court. They are not lawyers and cannot give legal advice, but they can help you find your way around the court. They can also make referrals to other community agencies for support after the hearing.

If you want to see a Court Network volunteer, tell the court staff. You can also ring them before you go to court.

Officers of the Salvation Army also provide information, family counselling and other support for adults, young people and children appearing at the Children’s Court.

Failure to disclose laws

Youthlaw have a factsheet on the laws requiring Victorian adults to report child abuse to the police.

They also have a video on the laws around failing to disclose the sexual abuse of a child.

Failure to protect laws

Youthlaw have a factsheet on the laws around failing to protect children from sexual abuse.

They also have a video on the laws around failing to protect a child from abuse.

Help for young people

Kids Helpline is a free, confidential and anonymous counselling service for young people aged between 5 and 25. You can speak to a counsellor on the phone at any time of the day by calling 1800 551 800.

Visit the Kids Help Line website if you don't feel comfortable talking to someone over the phone, or if you can't get to a phone. Counselling is also available at certain times of the day, and by email. If you need help urgently, the telephone is the fastest way of getting to a counsellor.

More information

Get help with family violence

Get help with parenting arrangements and child contact

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