Get help with child support

Get help with child support

Call our Child Support Advice Line for free information and advice over the phone about child support and how we can help you.

Phone (03) 9269 0408, Monday to Friday from 9 am to 5 pm. If you need an interpreter let us know.

For free information about other legal problems and how we can help you, call our Legal Help phoneline on (03) 9269 0120 or 1800 677 402 (country callers).

If we can’t help you we can refer you to other organisations that can.

Our other free legal services include:

For some matters we can provide you with a lawyer to help you run your case.

Other organisations that can help

Department of Human Services (Child Support)

The Department of Human Services can help you with child support matters. Call 131 272 between 8.30 am and 4.45 pm.

The Child Support Info Service is an automated service for parents already getting child support payments. It is available 24 hours a day, seven days a week. To use this service you need a Child Support Reference Number and a Personal Identification Number.

The Child Support Referral Services also provide separated parents with a range of services to help them with their child support needs.

Legal services

Some community legal centres have specialist family law and child support services. Most services are free. See the Community Law website to find a centre near you.

You can also find a lawyer near you through the Law Institute of Victoria’s Legal Referral Service. All law firms included in the Legal Referral Service provide a 30-minute enquiry interview free of charge.

Support services

Contact the Family Relationship Advice Line if you need information on family relationship issues and advice on parenting arrangements after separation.

You can also go to Family Relationship Online to find:

  • a family dispute resolution centre
  • a child contact centre – where children can see their parents or where changeover from one parent to another can occur. Many contact centres also provide support programs for children and parents experiencing family breakdown
  • other services that can help you reach agreement about the children.

Family violence and support services

Family violence services are available for people who wish to leave, or have left, a violent relationship.

If you are experiencing family violence and the situation is urgent do not wait, contact the police on ‘000’.

For more family violence and support services see Get help with family violence.