Get help with child support

Get help with child support

Some of our child support services are available to everyone, while other, more intensive, services are offered to people who need it the most.

To help us assess the child support service you require, please use the request a child support appointment form.

Some people on the Disability Support Pension are facing incorrect child support debts after lodging their tax returns this year.

  • Do you receive a Disability Support Pension?
  • Are your tax returns up to date?
  • Did your child support debt increase after tax time?

If yes, you can request an appointment with our Child Support Legal Service by completing an appointment request form or by calling Legal Help on 1300 792 387. Read more at Disability Support Pension – get help with child support after tax time.

Call us for free information over the phone about child support and how we can help you. Phone 1300 792 387, Monday to Friday from 8.45 am to 5.15 pm. If you need an interpreter let us know.

If we can’t help you we can refer you to other organisations that can.

Our other free legal services include:

For some matters we can provide you with a lawyer to help you run your case.

We also have a range of family law resources that can help you. We also have these videos:

Other organisations that can help

Department of Human Services (Child Support)

The Department of Human Services can help you with child support matters. Call 131 272 between 8.30 am and 4.45 pm.

The Child Support Info Service is an automated service for parents already getting child support payments. It is available 24 hours a day, seven days a week. To use this service you need a Child Support Reference Number and a Personal Identification Number.

Support services for separated families also provide separated parents with a range of services to help them with their child support needs.

The Department of Human Services also has:

Legal services

Some community legal centres have specialist family law and child support services. Most services are free. See the Community Law website to find a centre near you.

You can also find a private lawyer near you through the Law Institute of Victoria’s Legal Referral Service. All law firms included in the Legal Referral Service provide a free 30-minute interview. If you book an interview, write your questions down beforehand, so you get as much out of the free 30 minutes as possible. If you discuss getting further help from the lawyer, make sure you know how much it will cost.

Support services

Contact the Family Relationship Advice Line if you need information on family relationship issues and advice on parenting arrangements after separation.

You can also go to Family Relationship Online to find:

  • a family dispute resolution centre
  • a child contact centre – where children can see their parents or where changeover from one parent to another can occur. Many contact centres also provide support programs for children and parents experiencing family breakdown
  • other services that can help you reach agreement about the children.

Family violence and support services

Family violence services are available for people who wish to leave, or have left, a violent relationship.

If you are experiencing family violence and the situation is urgent do not wait, contact the police on ‘000’.

For more family violence and support services see Get help with family violence.