Superannuation and complaints

Superannuation and complaints

Superannuation, or 'super' is a form of compulsory savings for retirement.

Superannuation is a debt by the employer to the Australian Tax Office. They will take action to get the money from your employer if the correct amount of super has not been paid.

By law, employers must pay superannuation for all casual, part-time and full-time employees who are 18 or over and earn more than $450 per month. If you're under 18 and you work more than 30 hours per week, your employer must pay superannuation for you.

Employers do not have to pay superannuation if you are:

  • under 18 years of age and work less than 30 hours a week
  • over 65 years of age if you have worked less than 40 hours (in the last 30 days)
  • earning less than $450 gross (before tax is taken out) a month
  • doing domestic work for less than 30 hours a week
  • paid according to the Remote Jobs and Communities Program.

Checking your super

Talk to your employer to find out how much super they are paying. This should be on your pay slip.

You should also get statements from your super fund each financial year. You can contact your super fund for more current information.

The Australian Taxation Office has an online calculator tool to help you determine whether your employer is paying the correct amount.

How to make a complaint

If you have checked your super and you think your employer is not making the correct payments to your super fund, you can contact the Australian Taxation Office. They have the power to investigate your complaint.

Lost track of superannuation

The Australian Taxation Office has a register of money that has been deposited into superannuation accounts and then forgotten when an employee changes jobs or leaves work. You can access this online through SuperSeeker to help you keep track of and manage your super.

Get help

Find out how you can get help with employment and your rights.