This information was produced on Wurundjeri Land and is correct as of March 2022.
Legal problems can make you feel stressed, anxious, sad or angry.
This video is about the different ways you can tell us about your legal problem.
We are here to help with your legal problem. Everyone is welcome to contact us.
Getting ready to contact us
Get any paperwork about your legal problem such as a fine or a letter or email from a court, a lawyer or the police.
Everything you tell us is confidential. We will not tell anyone what you say unless you tell us we can.
Be prepared for us to ask you questions. This helps us decide what help we can give you.
How to tell us about your legal problem
Contact our Legal Help team. Legal Help is open Monday to Friday, 8 am to 6 pm. It is closed on public holidays.
You can contact Legal Help in different ways.
You can message us on our webchat
Our webchat is called Legal Help Chat. You can write to us, and our staff can send information back by email. If you need more help, our staff will work out how to give you more services in a way that suits you: www.legalaid.vic.gov.au
You can use the National Relay Service to phone us
You must register for the National Relay Service before using it.
Different National Relay Service options are:
TTY: phone 133 677
Speak and Listen: phone 1300 555 727
Internet Relay: visit nrschat.nrscall.gov.au
SMS Relay: text 0423 677 767
Video Relay: use Skype or the National Relay Service app.
Select your preferred National Relay Service option then phone this number: 1300 792 387.
Calling Legal Help costs the same as a local phone call.
If you phone us, you may have to wait. Phone early in the morning if you can.
It may be faster to use our webchat.
You can get help phoning us
You can ask a worker or support person who you trust to phone us on 1300 792 387. It is best if you are with them when they phone. Workers should follow the instructions on the phone menu.
Other ways to contact us
We have offices across Melbourne and regional Victoria. Our offices have ramps or lifts and are service animal friendly. You can get legal information from our offices anytime. You will need an appointment to talk to a lawyer.
Some of our offices have Aboriginal community engagement officers. They work in the community. They can talk to you about your legal problem and how to get help.
Visit our website for more information about our offices and our Aboriginal community engagement officer program: www.legalaid.vic.gov.au
Acknowledgements
Thank you to Deaf Victoria who made this video and to our consumer advocacy groups Shared Experience and Support and Speaking from Experience who helped us write these messages.
Reviewed 27 June 2022