Victoria Legal Aid

Website privacy statement

How we handle privacy on our website.

This privacy statement applies to our website. See our Privacy at VLAExternal Link section to learn more about our approach to information management or to read our Privacy PolicyExternal Link .

This statement does not apply to any linked websites. If you visit any other site, we recommend you read their privacy statement.

Collection and use of personal information

Our website does not collect your personal information, other than the information you choose to provide through online forms or email addresses. We may use this to respond to you and discuss your enquiry.

Anonymous access

You can access and use our website anonymously, without disclosing your personal information.


We will not disclose to a third party any personal information you provide without your consent, unless authorised by law. In the event of an investigation into unlawful activity (such as hacking or abusive emails), a law enforcement or government agency may use its legal authority to inspect web server records.

Collection and use of site visit data

We analyse how our site is used to help us make it better.

We do this by obtaining reports on usage from Google Analytics. These tell us which pages are visited, for how long, on what operating systems and browsers, and from what geographical areas. This works by using a 'cookie'. Cookies are small files placed on your computer to help remember your preferences. You can find more information about cookies at Cookie CentralExternal Link .

We do not use this information to identify you and do not obtain your IP address. However, you can choose not to have your usage recorded by disabling cookies on your browser or using Google’s opt-out toolExternal Link .

Data security

Our employees are required to protect any personal information we collect. Our technology and work policies are designed to protect this information. However, if you send information over the internet, it may not be completely secure. If you are concerned about sending us sensitive information, you might prefer to contact us by telephone or regular mail.

Contact us

If you have any questions about this statement or how we handle your personal information more generally, contact Internal Legal Services: or (03) 9280 3789.

Disclaimer: The material in this print-out relates to the law as it applies in the state of Victoria. It is intended as a general guide only. Readers should not act on the basis of any material in this print-out without getting legal advice about their own particular situations. Victoria Legal Aid disclaims any liability howsoever caused to any person in respect of any action taken in reliance on the contents of the publication.

We help Victorians with their legal problems and represent those who need it most. Find legal answers, chat with us online, or call us. You can speak to us in English or ask for an interpreter. You can also find more legal information at

Reviewed 28 July 2022

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