Help in an emergency
In an emergency, call 000 to report a crime.
Other organisations that can help
Victims of Crime service
The is a free service offering information, advice and referrals to help victims to manage and recover from the effects of crime. Helpline staff can also contact other agencies on your behalf so you don't need to repeat your story.
The Victims Support Agency also manages:
- the Victims Assistance and Counselling Program, which provides short-term counselling, ongoing practical support, outreach services, court support, referral to specialist support groups
- the Victims Register, which allows a victim of violent crime to be advised at key points while the offender is serving a sentence in prison or (where applicable) extended supervision after completing the sentence.
Call the helpline for more information about these services.
Victims of Crime Assistance Tribunal
provides financial assistance to victims of violent crime committed in Victoria. You may be eligible for a payment to cover the costs of counselling and medical appointments, safety-related items, loss of income and other expenses.
Help for witnesses
If you are a victim or a prosecution witness, an experienced social worker can assist you before, during and after the court process. The service can help to arrange a pre-court meeting between you and a lawyer or prosecutor and keep you updated on the progress of the case.
offers support to victims or witnesses of crime under the age of 18 through the process of giving evidence at court. Child witnesses can give evidence through a live closed-circuit TV link to the courtroom.
Help at court
can provide support on the day of the hearing, help organising childcare and disability access, provide information about court procedures and help with arrangements to ensure your safety when you’re at court.
They also have a telephone information and referral services for victims of crime who have to attend court. Court Network staff are available in the Magistrates', County, Supreme, Family and Coroners’ courts.
Office of Public Prosecutions (Victoria)
The Office of Public Prosecutions website has information on:
- to understand your role, and to provide support, assistance and help.
- , a guide explaining how the courts and criminal trials work for families who have lost a loved one because of a crime.
- in the criminal justice system. It lists the supports available if you are giving evidence in court.
- and financial assistance and compensation for victims of crime.
Disclaimer: The material in this print-out relates to the law as it applies in the state of Victoria. It is intended as a general guide only. Readers should not act on the basis of any material in this print-out without getting legal advice about their own particular situations. Victoria Legal Aid disclaims any liability howsoever caused to any person in respect of any action taken in reliance on the contents of the publication.
We help Victorians with their legal problems and represent those who need it most. Find legal answers, chat with us online, or call us. You can speak to us in English or ask for an interpreter. You can also find more legal information at www.legalaid.vic.gov.au
Reviewed 16 January 2023