Victoria Legal Aid

Our procurement of goods and services aligns with the Victorian Government Purchasing BoardExternal Link (VGPB) policies and directives. Our objective is to create efficient and value-for-money procurement results, focusing on fair, transparent and equitable practices and delivering excellent outcomes.

Procurement activity plan

The procurement activity plan outlines our anticipated procurement activity over the next 12 to 24 months. We will regularly update this live document to reflect our expected procurement requirements.

Supplier Code of Conduct

The Supplier Code of ConductExternal Link outlines the ethical standards suppliers should aspire to meet when doing business with us.

The Victorian Government is committed to ethical, sustainable, and socially responsible procurement. The Supplier Code of Conduct was established to help suppliers meet the same values.

Process – secure lodgement of tender

This process outlines the requirements for the secure lodgement of tenders, as outlined by the VGPB.

Process – publishing contracts

This process describes the requirements for publishing contracts, as outlined by the VGPB.

We must disclose contracts and contract variations where the estimated or total contract value is equal to or greater than $100,000 (including GST). We must do this on the Buying for Victoria portalExternal Link within 60 days of awarding the contract.

Process – complaints

We aim to handle all complaints consistently, fairly and transparently.

Our procurement complaints management process follows VGPB recommendations and guidelinesExternal Link . Our process gives a supplier or an agent acting in the supplier's interests the option to raise concerns about how an organisation manages a procurement activity.

We recommend first raising the complaint with the team or staff member you have been dealing with. Most issues result from misunderstandings or process errors and can be rectified quickly and easily.

We aim to acknowledge, investigate and respond to complaints within 28 days. If dissatisfied with the process or outcome, you can pursue the complaint with the VGPBExternal Link .

How to make a complaint

A procurement complaint must:

  1. be in writing
  2. include all the information relied on to support the claims made in the complaint.

You can submit your complaint by:

Disclaimer: The material in this print-out relates to the law as it applies in the state of Victoria. It is intended as a general guide only. Readers should not act on the basis of any material in this print-out without getting legal advice about their own particular situations. Victoria Legal Aid disclaims any liability howsoever caused to any person in respect of any action taken in reliance on the contents of the publication.

We help Victorians with their legal problems and represent those who need it most. Find legal answers, chat with us online, or call us. You can speak to us in English or ask for an interpreter. You can also find more legal information at

Reviewed 28 July 2023

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