Our procurement of goods and services aligns with the Victorian Government Purchasing (VGPB) policies and directives. Our objective is to create efficient and value-for-money procurement results, focusing on fair, transparent and equitable practices and delivering excellent outcomes.
Procurement activity plan
The procurement activity plan outlines our anticipated procurement activity over the next 12 to 24 months. We will regularly update this live document to reflect our expected procurement requirements.
Supplier Code of Conduct
The Supplier Code of outlines the ethical standards suppliers should aspire to meet when doing business with us.
The Victorian Government is committed to ethical, sustainable, and socially responsible procurement. The Supplier Code of Conduct was established to help suppliers meet the same values.
Process – secure lodgement of tender
This process outlines the requirements for the secure lodgement of tenders, as outlined by the VGPB.
Process – publishing contracts
This process describes the requirements for publishing contracts, as outlined by the VGPB.
We must disclose contracts and contract variations where the estimated or total contract value is equal to or greater than $100,000 (including GST). We must do this on the Buying for Victoria within 60 days of awarding the contract.
Process – complaints
We aim to handle all complaints consistently, fairly and transparently.
Our procurement complaints management process follows VGPB recommendations and . Our process gives a supplier or an agent acting in the supplier's interests the option to raise concerns about how an organisation manages a procurement activity.
We recommend first raising the complaint with the team or staff member you have been dealing with. Most issues result from misunderstandings or process errors and can be rectified quickly and easily.
We aim to acknowledge, investigate and respond to complaints within 28 days. If dissatisfied with the process or outcome, you can pursue the complaint with the .
How to make a complaint
A procurement complaint must:
- be in writing
- include all the information relied on to support the claims made in the complaint.
You can submit your complaint by:
- email – send to complaints@vla.vic.gov.au
- phone – call our Complaints team on (03) 9280 3879
- regular mail – address it to Internal Legal Services, GPO Box 4380, Melbourne VIC 3001.
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Reviewed 28 July 2023