Victoria Legal Aid

Your rights as a client

How we handle personal information, freedom of information, reports of improper conduct and complaints.

How we handle personal information

You have a right to have your information handled according to Victoria’s privacy laws and the professional obligations of lawyers.

Find out more about how we handle personal information.

Freedom of information

You have the right to make a freedom of information request if you want to access documents held by us or to change the personal information we hold about you.

Find out how you can make a freedom of information request.

Reporting improper conduct

If you believe that we have engaged in improper or corrupt conduct, you have the right to report this without fear of reprisal.

Find out more about reporting improper conduct.


If you make a complaint to us, you have a right to have it taken seriously and resolved quickly, fairly and without prejudice.

Find out more about how to make a complaint.

More information

Read about our client-first strategy.

Disclaimer: The material in this print-out relates to the law as it applies in the state of Victoria. It is intended as a general guide only. Readers should not act on the basis of any material in this print-out without getting legal advice about their own particular situations. Victoria Legal Aid disclaims any liability howsoever caused to any person in respect of any action taken in reliance on the contents of the publication.

We help Victorians with their legal problems and represent those who need it most. Find legal answers, chat with us online, or call us. You can speak to us in English or ask for an interpreter. You can also find more legal information at

Reviewed 21 April 2022

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