We aim to resolve complaints quickly and fairly. We are committed to providing the best possible service and using your feedback to improve our services.
If you have a complaint because your application for a grant of legal assistance has been refused, please visit If you disagree with a grants decision.
If your complaint issue is not listed here, you can email complaints@vla.vic.gov.au or call the Internal Legal Services team on (03) 9280 3789.
Explore our related publications and resources
Victoria Legal Aid complaints policy
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Explore our related pages
- If you disagree with a grants decision.
- Privacy policy.
- Grants guidelines.
- Reporting improper conduct.
- What to expect from our services.
Support from other websites
- Victorian Legal Services Board + Commissioner: get help to resolve an issue with a lawyer registered to practice in Victoria. They recommend speaking with your lawyer first about your concerns.
- Victorian Ombudsman: make a complaint about an action or decision made by a Victorian public organisation.
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