Victoria Legal Aid

What to expect from our services

What you can expect from our services.

We are committed to social justice and community access to legal services.

Our commitment to you

You can expect that we will follow these principles.


We will:

  • be respectful, courteous and listen to you
  • keep your information confidential unless the law says otherwise
  • behave ethically and professionally
  • provide you with general information and a referral in the event our professional duties mean we can’t help you.

Integrity, fairness and transparency

We will:

  • give you an honest assessment of your legal matter
  • be fair and open in all our dealings with you
  • give you access to your personal information upon request.

Respecting and valuing diversity

We will:

  • be sensitive to, and respect any personal, cultural, social or other issues that might affect your ability to engage with us or the legal system.

You can help us

You can help us to provide you with high quality service by:

  • telling us when your contact details or personal circumstances change
  • treating us with courtesy
  • giving us any relevant information and documents as soon as possible
  • meeting the terms and conditions of your grant of legal assistance, if applicable
  • telling us if you are not satisfied with any part of our service or if you have any suggestions about ways we can improve.

More information

Find out more about your rights as a client.

Disclaimer: The material in this print-out relates to the law as it applies in the state of Victoria. It is intended as a general guide only. Readers should not act on the basis of any material in this print-out without getting legal advice about their own particular situations. Victoria Legal Aid disclaims any liability howsoever caused to any person in respect of any action taken in reliance on the contents of the publication.

We help Victorians with their legal problems and represent those who need it most. Find legal answers, chat with us online, or call us. You can speak to us in English or ask for an interpreter. You can also find more legal information at

Reviewed 26 April 2022

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