If you are unhappy with a National Disability Insurance Scheme (NDIS) decision, you can ask for it to be reviewed. This is called seeking an ‘internal review’ of the decision.
You can ask for an internal review of different types of NDIS decisions, for example the decision to:
- not let you join the NDIS
- stop you being part of the NDIS
- not fund or limit particular supports in your plan
- limit funding to you because of compensation you have received
- appoint a nominee for you.
How do you ask for an internal review of an NDIS decision?
If you are unhappy with an NDIS decision, you have three months to ask for an internal review of this decision.
You can ask for an internal review by either:
- calling the NDIS on 1800 800 110
- completing an application for review of a reviewable which can be lodged via the NDIS or at your local NDIS office
- writing a letter to the NDIS – PO Box 700, Canberra ACT 2601, or
- sending an email to feedback@ndis.gov.au.
When appealing the decision, you should:
- clearly state that you are asking for an internal review of the decision
- explain why you think the decision is wrong
- give the NDIS evidence to support your internal review, like a letter from your doctor or support worker.
Your request will be the first step in an internal review of the NDIS decision. After this you will receive a letter telling you the outcome of the review request. This is called an ‘internal review decision’.
How do you ask for an external review of an NDIS decision?
If you are not happy with the internal review decision, you can apply to the Administrative Appeals Tribunal for an external review. The AAT is separate to the NDIS. Requests for external review should be lodged with the AAT within 28 days of the NDIS internal review decision. You can do this by:
- calling the AAT on 1800 228 333
- lodging an application on the AAT’s website
- writing a letter to the AAT.
More information about asking for an external review, and what happens when you make an external review application, is available on the AAT’s .
More information
The AAT website contains detailed information about external reviews including:
- How to make an external review application at the
- What happens once you have made your application for external review at the
Read more about the National Disability Insurance Scheme.
Other support
You may be able to get assistance if you are asking for an internal or an external review. Get other support for the National Disability Insurance .
Disclaimer: The material in this print-out relates to the law as it applies in the state of Victoria. It is intended as a general guide only. Readers should not act on the basis of any material in this print-out without getting legal advice about their own particular situations. Victoria Legal Aid disclaims any liability howsoever caused to any person in respect of any action taken in reliance on the contents of the publication.
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Reviewed 23 June 2023