What is a program of support?

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What is a program of support?

A program of support (POS) is a program you have to complete through an employment service provider (ESP) before you can claim disability support pension (DSP). Your POS might include looking for jobs or doing some training.

On this page:

How do I enrol in a program of support?

You must enrol with an employment service provider and actively attend a program of support.

You can enrol with:

To get a DSP you must have have actively participated with a provider for a least 18 months in the previous 3 years before you apply for DSP. There are very limited exceptions to this rule.

If you get a medical exemption from doing a program of support, this period will not count towards 18 months. You must complete a total of 18 months before you can claim DSP.

Example 1

Sam has a back injury and depression and had to stop working. He has been on Newstart and enrolled in a Program of Support for 18 months. Sam got a medical exemption for about 6 months because he didn’t feel up to going into his employment service provider for the training.

This means Sam has only done 12 months of program of support because his 6-month medical exemption period does not towards the 18-month requirement. Sam will need to do a further 6 months of program of support before claiming DSP.

What are the exceptions to completing a program of support?

You do not have to complete a POS if you have a ‘severe impairment’. You have a severe impairment if you have a condition which scores at least 20 points on a single impairment table.

You may not have to do a POS for 18 months if your employment service provider terminated your participation in the program because they could not improve your ability to find work.

Example 2

Sam gets his doctor to write him a letter saying that his back problem scores 10 points on Table 4 and his depression scores 10 points on Table 5 for mental health.

He also gets a letter from his psychologist saying his depression is fully diagnosed, treated and stabilised.

Sam is required to do program of support because he does not have a severe impairment, he has 20 points under two impairment tables. Centrelink rejects his claim because he hasn’t done a program of support. Sam should call Legal Help to get some advice on making a new DSP claim.

What evidence do you need to show you’ve completed a program of support?

If you have done a POS, you can ask your employment service provider to write a letter to confirm your participation with Centrelink.

You can also use the Centrelink form 'Information about participation in a program of support' available on the Department of Human Services website.

What if I don’t like my employment service provider?

If you are unhappy with your employment service provider you can ask Centrelink to refer you to a different provider.

You can also make a complaint or suggestion using the employment services form.

More information

Find out more information about disability support pensions.

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