Disclaimer: The material in this print-out relates to the law as it applies in the state of Victoria. It is intended as a general guide only. Readers should not act on the basis of any material in this print-out without getting legal advice about their own particular situations. Victoria Legal Aid disclaims any liability howsoever caused to any person in respect of any action taken in reliance on the contents of the publication.

We help Victorians with their legal problems and represent those who need it most. Find legal answers, chat with us online, or call us. You can speak to us in English or ask for an interpreter. You can also find more legal information at www.legalaid.vic.gov.au

Support if you are deaf or find it hard to hear or speak on the phone

You can get legal help by using the National Relay Service or our Legal Help Chat.

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How to get help – Auslan video

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How we can help you – Auslan video

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Ways you can get help

If you are deaf, find it hard to hear or have difficulty speaking on the phone you can:

  • make an appointment with Auslan interpreter
  • use the National Relay Service
  • contact us through Legal Help chat.

Appointments with Auslan interpreters

We are able to book you an appointment with an Auslan interpreters. Appointments are free and confidential.

To make an appointment or request more information you can:

We will work with you to provide an accessible service. This can include meeting in person or online, with an Auslan interpreter or live captioning.

National Relay Service

The National Relay Service is free apart from your normal internet connection. You will need to register with NRS first before using their services.

Once you have created an account, to contact us:

  1. visit the National Relay Service
  2. login to your account
  3. ask to contact our Legal Help number: 1300 792 387
  4. a relay officer will contact us on your behalf, and then put you through.

There are also other services provided by the National Relay Service including:

  • National Relay Service chat
  • SMS Relay
  • Video Relay
  • Voice Relay
  • Type and Listen (TTY) – using a teletypewriter device.

Everything is confidential and relay officers must respect your privacy.

Our Legal Help Chat is often the quickest way to get help from us.

It is available between 8 am and 6 pm, Monday to Friday, and can be accessed via the button on any website page

We cannot arrange appointments or give specific legal advice through Legal Help Chat, however we can direct you to specific areas at VLA that can help you.

Support from other websites

How we can help

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