What we do
What we do
Victoria Legal Aid helps people with their legal problems.
We provide free legal information and education to all Victorians, with a focus on prevention and early resolution of legal problems. We prioritise more intensive legal services such as legal advice and representation for people who meet eligibility criteria, based on their financial situation, the nature and seriousness of their problem and their individual circumstances.
We serve the Victorian community in the following areas.
We help people to deal with legal issues by ensuring that our services are accessible and appropriate to need. This includes helping individual clients with information and advice over the phone, delivering community legal education programs, and contributing to justice and law reform to benefit the wider community.
Our work in civil and administrative law aims to contribute to a fairer, more inclusive and rights-respecting community. We deal with matters such as social security, mental health, guardianship and administration, infringements, immigration, tenancy, debt, discrimination, sexual harassment and victims of crime.
We provide high quality legal advice and representation for people charged with criminal offences who cannot otherwise afford it and who meet our eligibility criteria, focusing on people who are disadvantaged or at risk of social exclusion.
We provide high quality advocacy for legally aided clients in civil, criminal and family, youth and children’s law matters. We also conduct strategic litigation to remedy a legal problem or change a policy or process to benefit an individual client and the broader community.
We assist people to resolve their family disputes to achieve safe, workable and enduring care arrangements for children. We also assist parents to build their capacity to resolve future disputes without legal assistance.
We will be helping people on compulsory treatment orders with information, support and advocacy to assist them have a say in their treatment, care and recovery.
We are committed to delivering high quality, client-centred services throughout Victoria. To maintain this high standard, we provide a quality framework to assist lawyers doing legal aid work, including private practitioners, community legal centre lawyers and our own staff.
We undertake research and analysis to support the effective delivery of legal aid services.