Get help with child support

Read our legal information about COVID-19 coronavirus.

Get help with child support

If you have any questions about child support, we recommend contacting Services Australia (Child Support) first. They are responsible for handling all child support matters.

Some of our child support information services are available to everyone, while other more intensive services are offered to people who need it the most.

To help us assess the child support service you need, please use the enquire about a child support appointment form

Services Australia (Child Support)

Services Australia (Child Support) is responsible for handling child support matters. You can phone the Child Support Enquiry Line on 131 272 between 8.30 am and 4.45 pm.

The Automated Child Support information service is for parents already getting child support payments. It is available 24 hours a day, seven days a week. To use this service you need a Child Support Reference Number and a Personal Identification Number.

Support services for separated families also provides separated parents with a range of services to help them with their child support needs.

Services Australia (Child Support) also has:

Our organisation

Please note that our call-back and appointment services are limited.

However, we may be able to provide you with legal information relating to your query:

If we can’t help, we can refer you to other organisations that can.

Our other free legal services include:

For some matters we can provide you with a lawyer to help you run your case.

We also have a range of family law resources that can help you. We also have these videos:

Other organisations that can help

Legal services

Some community legal centres have specialist family law and child support services. Most services are free. See the Federation of Community Legal Centres website to find a centre near you.

You can also find a private lawyer near you through the Law Institute of Victoria’s Legal Referral Service. All law firms included in the Legal Referral Service provide a free 30-minute interview. Note that the free interview is not 30 minutes of free legal advice. You can use this interview to understand more about the legal issue and discuss the available options and how much they will cost.

Support services

Contact the Family Relationship Advice Line if you need information on family relationship issues and advice on parenting arrangements after separation.

You can also go to Family Relationship Online to find:

  • a family dispute resolution centre
  • a child contact centre – where children can see their parents or where changeover from one parent to another can occur. Many contact centres also provide support programs for children and parents experiencing family breakdown
  • other services that can help you reach agreement about the children.

Family violence and support services

Family violence services are available for people who wish to leave, or have left, a violent relationship.

If you are experiencing family violence and the situation is urgent do not wait, contact the police on ‘000’.

For more family violence and support services see Get help with family violence.

Financial counselling

Community-based financial counsellors provide free, independent advice and advocacy for people experiencing financial difficulty. They are familiar in dealing with creditor organisations, including banks, debt recovery, payday lenders, utilities, telcos and government bodies (eg councils, Centrelink, Department of Social Services, Australian Taxation Office, Fines Victoria) on behalf of clients.

For telephone advice, or referral to a financial counsellor, call the National Debt Helpline on 1800 007 007.

Was this helpful?