Get help online with Legal Help Chat

Get help online with Legal Help Chat

Legal Help Chat is our online live chat service that can help you with general legal information and links to other organisations.

We cannot arrange appointments, give specific legal advice or answer questions from other organisations through Legal Help Chat. If you are from an organisation, please contact the office in your local area.  

If staff are available, a chat window will appear at the bottom of our website between 9 am and 5 pm, Monday to Friday.

This is a new service and we are testing the best way to make it effective. This means that sometimes we can’t answer all chat requests, and we will temporarily turn the service off, so people don’t wait in a long queue. The chat function will be open when we are confident we can answer enquiries in a timely way. 

If Legal Help Chat isn’t available you might find the answer to your question on find legal answers

How does it work?

Legal Help Chat is run by staff from our free telephone helpline, Legal Help. We will ask for details about you and your legal question. We can give you general information about the law, or refer you to another organisation who can help. 

There are some legal problems we don’t give advice about. If you call or start a chat about one of these matters we will send you some general information or refer you to another organisation who can help.

We can’t give you specific legal advice over the live chat service.

What is the difference between legal information and legal advice?

Legal information is general information about the law or a legal issue. For example, you might want information about tenancy laws, driving offences or a consumer scam.

If you need help for a specific problem then you may need legal advice from a lawyer. A lawyer will tailor advice to the details of your specific case. For example, you might want to make an application to spend time with your children, or you have been charged with an offence and need to go to court.

We need to make sure you are safe and that information about you is kept private, so to meet our professional obligations we can’t give advice over the live chat function. 

If you need specific legal advice you should call the free telephone line Legal Help on 1300 792 387 or see a duty lawyer at court.

I’m still not sure if I need advice or information – can I still use Legal Help Chat?

Yes. We can work out if you need advice or information and will help you to get it. 

If we decide during a chat that you do need some specific legal advice, we will ask you to call the phone line or we will arrange for someone to contact you.


Was this helpful?